User research

usability services > user research

Reveal the world of your customers and learn how to get them to buy your products or services and recommend them to other people too.

Apply ethnographic methods to:

  • Understand users’ motivations, needs, and problems
  • Prioritise functionality for your users
  • Advocate users’ needs in your company with compelling personas
  • Create intuitive designs that meet both users’ and business’ needs

1. Hybrid Design Service

  • We’ll build a joint team with people from your company and mine
  • I’ll help identify users and schedule the field visits
  • Your team members are trained while working side-by-side with me
  • I’ll manage the whole team to produce results, personas and contextual inquiry models
  • The results are shared with key stakeholders
  • Task models, functionality matrices and screen designs

2. Just-Do-It Service

  • I’ll do the work and deliver the results and personas to you
  • Your team participates and limited to the time they have available
  • They get the debriefs and strong design direction

3. Coaching Service

  • Awareness talks to raise the profile of user research in your organisation
  • Side-by-side coaching to skill-up your team in user research

Call me on 0790 515 2893 to discuss your user research needs