Do your scenarios cover all bases?

in User scenarios

A good set of scenarios should cover a range of user needs and situations. Data from user research ought to uncover a whole host of contexts of use.

Identifying the salient points of each of these scenarios will help you come up with a small, managable but representative scenarios for driving design.

For example, recently I’ve been  designing a new careers-oriented service for the government that has an audience of about 20 million people. People from all walks of life and in all sitations will use the service. This includes people who are unemployed, those looking to change career, graduates, single parents, people in who have just been made redundant and more. Some need to develop their skills, others need help with their CV, others need specialist advice on niche careers. Some needed childcare to free-up study time, others were considering moving location. Some were highly qualified, others had low literacy levels.

I set about defining all the recurring situations and issues in the data we collected. With that list in front of me, it was much easier to craft a set of scenarios that wove these situations together, and ensured we had a clear set of user needs from which to design.

Previous post:

Next post: