From the category archives:

Managing usability agencies

In my last article I suggested that you conduct three quality reviews during a usability research project. Arguably, reviewing the final report is the most critical because it’s what your stakeholders will read and inform future business decisions.

As a general rule when outsourcing usability work to an agency, I recommend that you conduct three quality reviews. It’s essential to reduce the cost of any rework by intercepting problems when they’ll both be easier and cheaper to correct.

A good research brief underpins the success of your usability project. It sets the scene for your relationship with your agency and gives them the best possible start for delivering a great piece of work.

When you’re commissioning a user experience agency to do work for you, it’s important to choose the right one. It’s your neck on the line if they don’t answer the research questions or produce a poor report. While it’s easy to blame the agency, there are things that you can do to mitigate the risks […]