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	<title>Fraser Hamilton</title>
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	<link>http://www.fraserhamilton.com</link>
	<description>Freelance User Experience Consultant</description>
	<pubDate>Mon, 30 Aug 2010 22:59:20 +0000</pubDate>
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		<title>Expert evaluations - the discovery phase (Step 3)</title>
		<link>http://www.fraserhamilton.com/?p=832</link>
		<comments>http://www.fraserhamilton.com/?p=832#comments</comments>
		<pubDate>Mon, 30 Aug 2010 22:59:20 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[Evaluations]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=832</guid>
		<description><![CDATA[My previous article described the second step of the Discovery Phase of expert evaluations which is a quick pass through all tasks to identify major bloopers.
The third and final step of the Discovery Phase is a detailed analysis of the interface. This is your deep inspection, when you will gather the majority of data for your [...]]]></description>
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		<title>Expert evaluations - the discovery phase (Step 2)</title>
		<link>http://www.fraserhamilton.com/?p=819</link>
		<comments>http://www.fraserhamilton.com/?p=819#comments</comments>
		<pubDate>Tue, 17 Aug 2010 10:48:48 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[Evaluations]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=819</guid>
		<description><![CDATA[In the Discovery phase of expert evaluations you are going through the interface looking for usability problems.
The first step of the Discovery phase is to evaluate how easily users can orient to to the website - their first impressions really.
The second step of the Discovery phase is to walk through the interface, getting a feel [...]]]></description>
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		<item>
		<title>Expert evaluations - the discovery phase (Step 1)</title>
		<link>http://www.fraserhamilton.com/?p=816</link>
		<comments>http://www.fraserhamilton.com/?p=816#comments</comments>
		<pubDate>Mon, 02 Aug 2010 09:28:24 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[Evaluations]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=816</guid>
		<description><![CDATA[Discovering problems in usability evaluations is a two-step process - an initial walk-through to get a feel for the interface then a more detailed inspection. This article gives you some questions to ask during the initial walk-through.]]></description>
		<wfw:commentRss>http://www.fraserhamilton.com/?feed=rss2&amp;p=816</wfw:commentRss>
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		<title>Give project teams time to reflect on your findings</title>
		<link>http://www.fraserhamilton.com/?p=790</link>
		<comments>http://www.fraserhamilton.com/?p=790#comments</comments>
		<pubDate>Mon, 26 Jul 2010 18:29:45 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[Evaluations]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=790</guid>
		<description><![CDATA[Project teams need time to digest and reflect upon your usability testing results.
I recently ran a workshop with a project team in which I presented usability testing results. That presentation was the first half of the workshop. In the second half we worked on specific design changes. Both sessions went very smoothly and we had [...]]]></description>
		<wfw:commentRss>http://www.fraserhamilton.com/?feed=rss2&amp;p=790</wfw:commentRss>
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		<item>
		<title>Task times - how to calculate the average</title>
		<link>http://www.fraserhamilton.com/?p=797</link>
		<comments>http://www.fraserhamilton.com/?p=797#comments</comments>
		<pubDate>Tue, 20 Jul 2010 23:35:06 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[Evaluations]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=797</guid>
		<description><![CDATA[Instead of using the mean to report average task times from usability evaluations, you should use the median or geometric mean, according to new research by Jeff Sauro in Denver, USA.
The most common way to find the &#8216;average&#8217; task time from a set of users is to calculate the mean. But average task times based on [...]]]></description>
		<wfw:commentRss>http://www.fraserhamilton.com/?feed=rss2&amp;p=797</wfw:commentRss>
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		<item>
		<title>Five recruitment agencies around London</title>
		<link>http://www.fraserhamilton.com/?p=778</link>
		<comments>http://www.fraserhamilton.com/?p=778#comments</comments>
		<pubDate>Tue, 13 Jul 2010 19:50:18 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[Evaluations]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=778</guid>
		<description><![CDATA[By choice I use Fieldworks near London Bridge for recruiting participants for user testing or research.
I&#8217;ve used them for years and they typically respond well to a brief and keep me well informed of how recruitment is progressing.
Other people have mentioned to me that they use:

Criteria in Hampstead
Focus 4 People in Elstree
Indiefield in Enfield
Saros near [...]]]></description>
		<wfw:commentRss>http://www.fraserhamilton.com/?feed=rss2&amp;p=778</wfw:commentRss>
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		<title>How to support Silver and Bronze projects</title>
		<link>http://www.fraserhamilton.com/?p=770</link>
		<comments>http://www.fraserhamilton.com/?p=770#comments</comments>
		<pubDate>Wed, 07 Jul 2010 21:44:58 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[UX Management]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=770</guid>
		<description><![CDATA[Silver projects are important to your company, but not as mission-critical as Gold projects.
Silver projects may make up the bulk of your projects and include those which:

Do not affect your customers directly
Do not affect primary personas
Affect secondary tasks or lesser-used functions
Address low-level interface issues rather than structural issues that really impinge on the user experience

Examples [...]]]></description>
		<wfw:commentRss>http://www.fraserhamilton.com/?feed=rss2&amp;p=770</wfw:commentRss>
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		<item>
		<title>Put your best staff on Gold projects</title>
		<link>http://www.fraserhamilton.com/?p=764</link>
		<comments>http://www.fraserhamilton.com/?p=764#comments</comments>
		<pubDate>Tue, 29 Jun 2010 18:59:53 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[UX Management]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=764</guid>
		<description><![CDATA[As the manager of an internal User Experience team you need to prioritise the projects to which you assign your staff. If you give a bit of help to all projects you&#8217;ll spread your staff too thinly - and the business-critical projects will suffer.

Prioritise your projects into one of three levels, Gold, Silver, or Bronze.
How [...]]]></description>
		<wfw:commentRss>http://www.fraserhamilton.com/?feed=rss2&amp;p=764</wfw:commentRss>
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		<item>
		<title>Aha! So that&#8217;s what it was all about!</title>
		<link>http://www.fraserhamilton.com/?p=740</link>
		<comments>http://www.fraserhamilton.com/?p=740#comments</comments>
		<pubDate>Wed, 16 Jun 2010 01:22:39 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[Lucky dip]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=740</guid>
		<description><![CDATA[It&#8217;s funny, reflecting on what you learned on a project, what seemed to work, what felt right.

Yesterday I finished a five-week user research project in the employment and recruitment area, working alongside another researcher, Ash. I thought back how we&#8217;d tried hard to establish a rapport with the client at that first meeting, listened to [...]]]></description>
		<wfw:commentRss>http://www.fraserhamilton.com/?feed=rss2&amp;p=740</wfw:commentRss>
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		<item>
		<title>Our trains are throwing us off the rails</title>
		<link>http://www.fraserhamilton.com/?p=729</link>
		<comments>http://www.fraserhamilton.com/?p=729#comments</comments>
		<pubDate>Thu, 03 Jun 2010 13:22:54 +0000</pubDate>
		<dc:creator>Fraser Hamilton</dc:creator>
		
		<category><![CDATA[Lucky dip]]></category>

		<guid isPermaLink="false">http://www.fraserhamilton.com/?p=729</guid>
		<description><![CDATA[One of the oldest usability principles tells you  to &#8220;Speak the user&#8217;s language&#8221;.
Are you getting increasingly annoyed at our train companies&#8217; idiot-speak?
In the past few weeks I&#8217;ve been to Scotland, Hull, and Sheffield. On each trip a poor &#8220;member of the cabin crew&#8221; parroted out some pre-scripted drivel. Please have your travel documents ready. My [...]]]></description>
		<wfw:commentRss>http://www.fraserhamilton.com/?feed=rss2&amp;p=729</wfw:commentRss>
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